We STRONGLY RECOMMEND Custom Cake orders be booked with payment confirmation and design finalization TWO WEEKS prior to the event. Custom Cake orders are subject to current availability. Popular dates may not be available. We highly suggest beginning the quote process three to four weeks in advance for best results.
Waiting till the week of your event to place an order compromises everything from design to flavor and booking availability.
We respond to quote request during normal business hours as our schedule permits. Orders are not considered finalized until payment is confirmed. Requests submitted via social media sights are not considered finalized unless payment is received.
Custom cakes are design and labor intensive. Unique cakes take time to design and bring to life regardless of their size. Should your event fall close to a holiday, booking early is essential. If you call the week of your event we can not guarantee the flavor or design you are hoping for due to current production and orders. The more time we have to devote to your custom cake the better your results will be. Custom orders are designed uniquely for you!
All food sales are final. Any payments or deposits are nonrefundable. Cancellations require a weeks advance notice. In event of cancellation a store credit can be issued by management for any single future order. Store credit balance must be applied to a single future order and will not be divided into individual amounts for smaller orders. In event of inclement weather, we will contact customers individually regarding time adjustment for pickup or delivery.
Keep in mind custom cakes are NOT comparable in price to grocery store cakes. We make everything by hand with whole ingredients. Expecting to get a hand made, custom designed cake for mass produced grocery store prices is unreasonable.